Why Is My Polymarket US Account Under Review?
Polymarket US puts an account under review when information doesn't match or is missing, when similar information is found on another account, or when it needs extra Know Your Customer (KYC) or anti-money-laundering (AML) checks. An approved account activates automatically, and the result shows in the app.
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PolymarketPartner · Paid partnership with Polymarket
18+ Only. Restrictions and eligibility requirements apply. Not available in all jurisdictions. Trading is risky. 100% loss can occur. See https://polymarketexchange.com/files/legal/latest/rulebook for more information. The Polymarket US App serves as an independent software provider and affiliate of Polymarket US and Polymarket Clearing, the CFTC-regulated exchange and clearing organization.
- Referral terms: code SPLASH is for first-time Polymarket US users who sign up with it, finish onboarding, agree to the Polymarket US Rulebook, deposit at least $10 and make at least $1 of trades within 90 days of using the code. The welcome offer's own deposit window is shorter: 7 days.
Account review and transaction review
| Under review | Why | What happens |
|---|---|---|
| Your account | Mismatched or missing details, similar information on another account, or extra KYC or AML checks | Activates automatically if approved; push notification if notifications are on |
| A deposit | All deposits are subject to KYC and AML checks | Can temporarily delay when the money is available |
| A withdrawal | All withdrawals are reviewed under AML regulations | May temporarily delay processing until verification is complete |
| A wire | Incorrect or missing memo, FBO or FFC details | Requires manual review |
Polymarket US's help pages don't use the phrase “on hold.” The states they describe are an account under review and a deposit or withdrawal delayed by review.
A bonus under review
Referral bonuses may be subject to review before payout, Polymarket US's Refer-A-Friend FAQ says. For the new-user deposit offer, credits are applied within 24 hours after Polymarket US confirms the deposit meets the campaign's requirements.
When the whole app is down
Polymarket US runs a weekly maintenance window every Thursday from 6am to 8am ET, and cancels all open orders before it begins. Its system status page is status.polymarketexchange.com.
What to send support
Use the in-app chat in your account settings or email support@polymarket.us, and include:
- What you were trying to do
- Error messages
- Reference IDs
- Screenshots or screen recordings
Polymarket US promo code SPLASH
New to Polymarket US? Code SPLASH is for first-time Polymarket US users: Deposit $10, Get $25 in trading credits.
18+ Only. Restrictions and eligibility requirements apply. Not available in all jurisdictions. Trading is risky. 100% loss can occur. See https://polymarketexchange.com/files/legal/latest/rulebook for more information. The Polymarket US App serves as an independent software provider and affiliate of Polymarket US and Polymarket Clearing, the CFTC-regulated exchange and clearing organization.
FAQ
Sources
- Polymarket US: Why is my account under review?: https://docs.polymarket.us/learn/get-started/account-under-review
- Polymarket US: Create an Account: https://docs.polymarket.us/learn/get-started/signup
- Polymarket US: Deposit troubleshooting: https://docs.polymarket.us/learn/deposits/deposit-methods/troubleshooting
- Polymarket US: Withdrawal troubleshooting: https://docs.polymarket.us/learn/deposits/withdraw-funds/troubleshooting
- Polymarket US: Wire Transfer: https://docs.polymarket.us/learn/deposits/deposit-methods/wire-transfer
- Polymarket US: Refer-A-Friend FAQs: https://docs.polymarket.us/faqs/refer-a-friend-faqs
- Polymarket US: User Incentive Programs: https://docs.polymarket.us/incentives/user-programs
- Polymarket US: General FAQs: https://docs.polymarket.us/faqs/general-faqs
- Polymarket US: How do I contact support?: https://docs.polymarket.us/learn/faq/contact-support
All sources read October 29, 2026.
PolymarketPartner · Paid partnership with Polymarket. Polymarket US is for people 18 or older. Nothing on this page is a recommendation to make any trade, and any list of markets is information only and not a view on any market.